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Customer Service

At Heimat, we go the extra-mile to provide a great customer service. A service that's rated excellent with 4.7* at Trustpilot [click here read more].

On this page, we are highlighting some key aspects you might be interested in.


Availability: 7 days a week (8am to 8pm)

Phone: 0208 125 4679
Email: mail@heimat.one
Facebook Messenger: Click here

You may also want to read why customers rate us "Excellent" on Trustpilot.



Deliveries are sent daily from the warehouse in England. We work with a variety of established UK delivery companies in order to provide you the best possible service. Our pricing is straight forward and simple, please find them below.

UK (excl. NI)

UK Standard: £3.90 (per order)
Our standard delivery option is the UK's best price for getting original German products delivered. Parcels will be packaged within 24 hours and delivered within 2-3 days after your order is placed. As of September 2023, the majority of orders will be shipped with Amazon Logistics.

UK Premium: £5.90 (per order)
Our premium delivery option provides a superior service with couriers such Royal Mail, DPD etc. Parcels will be packaged and sent out the same day if you order by 9pm. Parcels will be delivered within 24-48 hours after you placed your order. 

Free Delivery: £0 (for orders over £50)
Our free delivery service applies to orders over £50. In addition, you will benefit from everything our Premium UK service has to offer - for free.


Standard Delivery: £8.90 (per order)
Our delivery service to Northern Ireland includes all the documentation that may be required at now additional costs. Parcels will be packaged the same day and delivered within 3-5 working days.



HEIMAT+ is our marketplace where other companies (partners) sell German products, too. Partners offer delivery and shipping terms that may differ from HEIMAT. Please see below for details. 


One The Roll delivers 3 times a week, on Wednesday, Thursday and Friday to ensure freshness. Shipping costs are:

Orders below £20: £8.90 (per order)

Orders between £20 and £49.99: £7.50 (per order)

Orders over £50: Free Delivery